Welcome to PTS

human capital development



Welcome | Karibu

Welcome to Premier Training Services! Premier Training services (PTS) is a human capital development company committed to unlock the potential and build the capacity of every individual and team we serve in the East Africa market and beyond!

We believe that people are a company’s most valuable asset - more valuable than the physical office, data and capital.

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What do we do as Premier Training Services?

PTS specialises in three areas vital to the success of every organisation: SALES, SERVICE & LEADERSHIP. All of our programs combine rigorous assessment, content customization, result oriented delivery, and ongoing reinforcement to make sure the learning happens and has the highest impact. Here is more about our three training pillars

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  1. Sales
  2. Service
  3. EQ for Leadership



Sales are the lifeblood of any successful organisation or business. Since 2010 PTS has provided sales training that has enabled organisations to increase revenue, grow margins and develop a robust sales culture for organisations across East Africa. From beginner through to advanced, we offer a range of sales & sales management programs tailored to cover every stage of the sales process. Our solutions are designed to equip salespeople & sales managers with the tools necessary to become effective, confident and efficient sales professionals and our sales


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Nothing stands out clearer between competing institutions than the quality of their customer experience. In an ever evolving landscape characterised by stiff competition from local and international players, it's becoming more and more important for organisations - public and private - to provide a customer ‘experience’ that consistently exceeds expectations.

Our Customer Service programs equip individuals and teams with


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EQ for Leadership



What is Emotional Intelligence?
Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions so as to promote emotional and intellectual growth. -Mayer & Salovey 1997
Research on emerging businesses indicates that the ability to effectively manage the human side of the business is critical for success. The same can be said for leadership.

There is clear evidence that emotionally intelligent leaders are more successful. They are better able to foster a workplace climate conducive to high performance which yields significantly higher productivity, retention, and profitability.

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"I liked the fact that the real practical examples provided by the trainer helped to bring out the challenges and solutions in sales"

Joe MakoriaMadison Insurance

"I felt challenged that i have done very little to the success of sales agents and thus the capacity building has really uplifted me and i am going to make implementations"

Ben MwayaMadison Insurance - Sales Mgnt

"It being my first gender empowerment course, i enjoyed the topics addressed, particularly the EQ part. The course has definitely changed my mindset positively. I look forward to making more informed decisions and another training as well."

Norah Jepng'etichJames Finlay Kenya

How We Do It : The Proven Approach

PTS employs a collaborative approach to training. We consult with stakeholders at every step of the process in an effort to create an experience that will Improve business performance and positively impact the bottom-line. Our commitment to goes beyond the engagement day(s) to provision post-training implementation support.

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Monday - Friday
08.00am - 5.00pm



Timau Plaza, Argwings Kodhek Rd.
Kilimani, NRB. , KE


tel. 254 (0)20 2667286
mob: +254 (0)710 891 089

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