All Episodes
Episodes
E17: The Heart of Service
The foundation of service excellence lies in the ability to truly understand customers. Emotional Intelligence will empower us as service providers, to tune into the emotions and needs of your customers. By...
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E16: The Pain of Loss
Emotional intelligence is about recognizing the interconnectedness of emotions and actions. This is especially important when dealing with loss – in life and in the workplace. When we understand the emotional impact...
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E15: One Last Push
As we approach the final quarter of the year, it's the perfect time to reflect on your goals and make a strong push towards accomplishing them. In this episode, I'll share valuable tips and strategies to help you...
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E14: Hello September
Birthdays are more than just occasions for cake and presents. They mark the passage of time and offer a unique opportunity for personal reflection. While the actual day of one's birth holds its own significance, the...
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E11: The Power Of Agility
Agility is about adaptability - the ability to pivot, to respond swiftly to new challenges and opportunities. It's about acknowledging that change is the norm, and our success lies in our capacity to embrace it. In a...
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E12: Stuck In The Mud
Understanding our emotions and those of our colleagues can provide valuable insights into why we’re feeling stuck. By identifying our triggers, fears, and motivations, we can gain a deeper understanding of what's...
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E11: Supercharging Motivation
When you're emotionally intelligent, you can navigate the complexities of your feelings, which is essential for motivation. Emotional Intelligence enables you to connect with your intrinsic motivations - those...
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E10: Changemaker
An EQ Change-Maker is someone who not only harnesses the power of their own emotions for personal & professional change but also influences and inspires positive change in others. It's about being a catalyst for...
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E9: Extending Yourself Grace
Extending yourself grace means embracing self-compassion - allowing yourself to feel, and pause from the ‘doing,’ from the daily hustle to take the time out you need to refuel & recharge. It means giving yourself...
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E8: Managing Performance Anxiety
In this EQ@Work Podcast episode, as part of a series to celebrate mental health awareness, Mucha shares strategies for Overcoming Performance Anxiety
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E7 Managing Overwhelm
I am one of those people who can’t seem to stop “doing…” And for the longest time I wore my doing-ability as a badge of honour, proud of my ability to push down the feelings of overwhelm to deliver on tasks and...
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E6 Your Feelings Matter
I didn’t think depression was real until I experienced it for myself. I figured it was one of those ‘western’ ailments – used as an excuse by people who were not strong enough to deal with life.
Boy was I wrong....
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